Refund and cancellation policy

Last updated August 23, 2026.

Cancelling

Plans do not lock you in. Cancel whenever you like and your plan simply runs to the end of the period you have already paid for; nothing further is taken. To cancel, write to support@vimagic.in from your account email.

Seven-day refund

If a paid plan is not what you needed, tell us within seven days of payment and we will refund it in full, provided you have used less than 20% of that period's allowance. No explanation required.

If something is broken

If a fault on our side prevents you from using what you paid for, and we cannot fix it in reasonable time, we refund the unused portion — whenever you raise it, not just in the first week.

What is not refunded

• Accuracy that fell short of your hopes. Accuracy depends heavily on the recording. The free allowance exists precisely so you can test your own audio before paying.
• Links a site refuses to serve us. Private, paywalled, sign-in-only and blocked links are outside our control and are described plainly across the site before you buy.
• Allowance already used, beyond the seven-day window above.
• Accounts closed for breaking the terms, in particular copyright infringement.

How to request one

Email support@vimagic.in from your account address with the payment reference from your receipt. We reply within one working day.

How long it takes

Approved refunds are sent back to the original payment method within 3 working days of approval. Your bank then typically takes 5–10 working days to show it. We cannot speed up the bank's part.

Chargebacks

Please talk to us before raising a chargeback — it is almost always faster. If you do raise one, the account is paused while the bank investigates.